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Total Quality Management
1. Cost of Quality is an important business practice. By knowing Quality Costs, it can help business’s find and correct problems and the costs to attain quality. Explain how you will implement cost of quality in your organization. In your opinion should the organization spend more on cost of good quality or cost of poor quality? Explain with reasons/examples. (10 Marks)
2. You are appointed the Management Representative of your organization to implement ISO 9001. Explain the steps you will take to successfully get the ISO certification for your organization. (10 Marks)
3. You are attempting to develop a quality monitoring system for some parts purchased from PerfectParts Manufacturing Co. These parts are either good or defective. During each delivery a sample of 500 units is sampled and the number of defective units in the sample is noted. The average defect rate is 3.5%.
a. Develop the upper and lower control limits (z=3). (5 Marks)
b. What is process capability index and what will be your objective in finding the process capability? (5 Marks)
Assignment Solutions, Case study Answer sheets
Project Report and Thesis contact
aravind.banakar@gmail.com
www.mbacasestudyanswers.com
ARAVIND – 09901366442 – 09902787224
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